carat king's return policy carat king's return policy

Returns Policy

At Carat Kings Jewellers, we strongly believe that our Jewellery is produced with exceptional standards. It goes through rigorous quality control checks before it is offered to customers. If for any reason you are not 100% satisfied, we will be happy to offer you an exchange or a full refund.

Returns Process
  1. Customers across Canada & the USA may call (289) 941 2391 or email contact@caratkings.ca to receive a fully insured and prepaid shipping label.
  2. Please use original packing, if that isn’t available please speak to us to know about alternatives. For security reasons, do not write Jewellery or diamonds anywhere on the package.
  3. Once the return is received, we will inspect it to verify its conditions and upon approval. We shall contact you if we have any questions. A refund typically takes ten business days from the day item received.
Our Return Address
  • Carat Kings Jewellers 4-1352
    South Service Road
    Stony Creek, ON L8E 5C5
    Canada
Returns terms and Conditions
  • All items must be in their original conditions & unworn. They must not be resized, engraved or altered in any way. Items with scratches, damage or sign of wear are non-refundable.
  • Custom Designed items are not eligible for returns and are final sale. This includes the ring and center stone diamond.
  • Return the package within the 30-day period.
  • Customers outside of Canada & USA may have to bear the applicable import duty, please call or email us to know more before shipping the return.
  •  We discourage customers making multiple purchases when unsure about it and then return the excess. We only allow 3 refunds and 5 exchanges per customer per calendar year.
  • If the original item included a diamond grading report and appraisal, be sure to include them in the return shipment. Failing to do so will attract 250CAD.
  • Any promotional non-jewellery item you received with your order, please keep it as a token of appreciation.
  • We will try to process the return in the same mode as the mode of payment. However, do allow us to refund by bank wire or cheque.